Warranty: the guarantee of our most products is one year. Before shipping out, all goods have been double verified by SK-EILY.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.
If you have any using problem of the products which buy from SK-EILY.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
If there are some accessories need to change due to the problems of quality, we will make a delivery of the parts and teach you how to fix it. For sole agent with certain quantity, we will arrange engineer to your company to teach you how to operate the machine and how to repair the machine with some easy problems. As a 11years manufacture focus on cosmetic device, do please feel free to cooperate with us.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.